AASHTO Meetings & Member Services
Director, Meetings & Member Services
All registration cancellations must be made by the date specified for the meeting. Typically, this is 24-30 days before the event begins. Please check the event website for cancellation date and cancellation instructions. A $150 fee is charged to process cancellations. After the cancellation deadline has passed no refunds will be given/granted. Additionally, no refunds will be issued for No Shows, those who register but do not attend the meeting. Your refund will be processed via your original method of payment. Please allow 30 days for check refunds.
If registration fees are not paid in full and registration is cancelled within the time frame listed on the meeting site, you will be responsible for paying the applicable cancellation processing fee of $150. Additionally, if registration fees are not paid in full and a cancellation has not been received by event start date, AASHTO will invoice you for the full registration amount.
This cancellation policy is necessary as AASHTO has to make financial commitments to event venues or speakers to ensure a successful event. Thus to cover the cost we incur for holding your registration a cancellation fee is charged.
Some committee meetings and/or sessions may be held virtually. Please check the meeting or committee websites for updates.
Nothing! Your refund will be processed automatically by AASHTO via your original form of payment. If you paid by credit card you will receive an email from both CVENT and AASHTO once the refund has been processed. If you paid by check, a member of the AASHTO team will contact you to verify who the refund check should be made payable to and the address where the check should be mailed. Please allow 30 days for processing.
AASHTO is not responsible for attendee air travel accommodations. We encourage you to consult directly with your air carrier for information. Many airlines have relaxed cancellation policies, and you may be able to change your ticket for a later date. You can find additional information online here.
You should not be charged for cancelling your hotel reservation.
AASHTO will be contacting all Exhibitors to offer additional information on refunds. Please look for an email from Charlotte Keppers soon.
AASHTO has partnered with Delta Airlines to offer attendees up to 10% savings on domestic and international flights on Delta Airlines! Simply call or have your travel agent call or use the link below to book your travel.
Please call Delta Meetings reservation at 800-328-1111 Mon-Fri 7am-7pm CDT. Please note that a Direct Ticket Charge will not apply for booking by phone. Refer to meeting code NMTVF. You may also book online by clicking here.
Payments may be made by sending a check, payable to AASHTO, to the following address:
C/O <Meeting Name>
P.O. Box 615051
Washington DC 20061-5051
Important: On the memo line of the check please note the meeting name. Also, if an organization/company check will be issued, please make sure the name of the registrant(s) is noted on the check so that we may credit your registration record accordingly.
If you are unable to attend the meeting but are able to send a colleague in your place, we encourage you to do so. There is no cost to make a substitution and substitutions can be made at any time. To request a registration substitution, the registered individual should send an email to the meeting planner listed on the event website. All registration details will be transferred to the new registrant unless otherwise specified. So we encourage you to include the contact information of the new registrant in your request.
You can modify registration via any email you have received from the event containing the valid weblink to modify/register, as well as the “Already Registered?” link on the website located here.
If you click on the links in an email sent by Cvent (AASHTO’s registration system), you must follow these steps in order to modify registration:
If you click on the “Already Registered?” link on the event web page, you must follow these steps in order to modify registration:
Once you have entered your information and clicked OK, you will be taken to the “My Registration Page”, at which point you will follow these instructions: